Hmmm…everyone have their own way in giving comments and such…for someone which is not in the “VICTIM OF SERVICE” shoes they can just not bother about it…paling kelakar semua keep saying that I am bad person just because I post the real story…I am bad!!! Even there is no vulgar over the CSE…orang yang siap mencarut babi and anjing and even accuse for something that they never know but then they are considered as “Good Bangsa Melayu” n “Berbudi Bahasa”. Owh yaaaa…they are successful businessman and have experience in Customer Service line….so other people experiences and voices are not in value….they have right to post that such accusation and so on but others can't...
I post the name not because I want to say their bad…but the experience that I go through…having bad system does not mean that we need to have bad attitude towards customer…I am sabar enuff to wait for 3 mths plus….only after 4th call, then my official requests been taken care by Anas…even he did not call me…I never put the grudge on him…but be in my shoes…I am looking for you all at careline not for suka-suka angry at other people…not to suka-suka throw the tantrum over others…but been honest nobody is jujur in their work....they know system not trigger the limit that set up…and CSE that handle my call they know that the amt is not from internet usage…I am highlighting that amount that appear in SMS is not tele what it should be…then it become my fault then???...very simple…I am not using like 5 figure bills with them…and I don’t have any co package with them…so that my requests been dragging or maybe too small to be taken care of?...i dunno…maybe because of that I don’t deserve at good service from them….from my so called service provider…
The OM that call me even leaved me VM telling that he will call me back…while I already let him know what time that I am available…not to say I am demanding…I am be honest what time that I can freely talk to them…but again now in weekend again…still no call back.. ..n funny thing I received VM in 7+ am telling that my case closed while the OM already promised me that he don’t want other people to handle my case. He personally will do it for me….hmmm…he acknowledged that damaged done….BTW Serina tq for calling me back…lets ur OM talk to me…as per what me and him discussed in our conversation then…
So funny when u as a Malay…if u speak in English u are considered bodoh sombong?...hmmmm…I been called “Bodoh Sombong” when I highlighted the real truth….up to them…because for that group of people we are not considered good people when they cant perform the answer well to their customer…as customer service u have no right to taken out details out of your organization…and correct me if I am wrong…there is a clause in your employment contract that you signed of…and as employee no matter u are working for sub-con co or subsidiary when you are representing the parent company it is your responsibility to perform what have you assigned with and of course they are always rules n guidelines that we need to obey with….tell me who are “Bodoh Sombong” when the CSE that should answer me when I called in, they cant answer it through the phone but they can just bitching and given answer in the web???...i am not a perfect person…but the case is acknowledged by them/mgr it is not the first case ever and why no one can just solve it in the first call then?...the case dragging by them not at my side…and I don’t feel it is wrong for the officer that tell me upfront that he/she is not well-versed in English. Boleh saya ckp Bahasa Melayu dgn cik?...kan ker sopan bunyinya….and kalau pun customer tu tgh mrh, dia akan lembut hati…and bagi orang yang pernah kejer Customer Service line…dia sepatutnya tahu rules n guidelines handling customer requests….Celcom mgr acknowledged my case been dragging…they also acknowledged that I have a right to voice out but no matter what they as the Celcom family have no right to do that kind of acts over the customer…and base on the comment in my blog…I believe they are not happy with environment they have…but then can still trying to blame customer…me? that I am not happy with my job…hahahahahaha…stress is everywhere…x payah la sebab we been paid low we need to make ourself low…itu rezeki masing-masing…kita bukan tuhan untuk cakap atau hukum they don’t deserve that amount of money for diorang punya salary…and kita bukannya Tuhan untuk jatuhkan halal haramnya gaji diorang….
I am not underestimate anyone that work as Customer Service…this job is tough, even some people kind of double standard the job…we are not mencuri or what, so what to be ashamed of???...but it is not the job make people look down on u…but ATTITUDE does matter…customer raised voice…unhappy….sesiapa sahaja akan rasa marah kalau case u tak dihandle mengikut procedure…why the CSE pandai2 post in the web and bitching…while the case still don’t have any result and now been handle by the higher management…maybe for commenter’s is nothing…but what u feel when ur personal details has been violated by the service provider. All these critical data should be handle in due care. Since the case already highlighted to CELCOM mgrs and VP of CIM, let them decide what they should do to resolve this issue…and thanks for the suggestions and comments…and as customer that been treated such ways.. I am also taking my action on this….of course with the relevant advices and guidelines…
Last but not least…tq so much for the true colors and also comments…Yang buruk itu datang dari diri saya sendiri dan yang baik itu datang dari Allah Yang Satu…so terpulanglah untuk diorang nak maki or caci…sebab rasanya DIA lebih tahu siapa yang benar….
